Spectrum Development, Inc.

     Have you ever worked with someone - an employee, peer, customer, or manager - that no matter what you say or do, you always end up feeling frustrated after interacting with the person? You are no alone! This training will teach you practical skills and strategies to prevent or stop unproductive patterns of interaction, and ultimately, help you manage "unmanageable" relationships. 

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The following strategies will be presented as time permits:

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• Understanding Negative Behavior

• Preventing Emotional Hijacks

• Exiting Your Emotional Chain

• Breaking "Negative Dances"

• Setting & Managing Expectations

• De-escalating Emotionally Charged Interactions